USCIS Launches Redesigned Website

Many of our clients and readers have already noticed that the USCIS online case status check system looks differently and seems to provide more options.  This is part of the just launched redesigned USCIS website.  The main goal is to improve the kind of customer service USCIS provides along with more transparency and accountability.

Better Case Status Check

One of the most immediately noticeable changes is the new functionality of the online case status system. Not only does the site look differently but it seems to provide more information with respect to a particular USCIS case.  The new processing levels are displayed in a progress light style and the descriptions of each step have been enhanced.

In addition, USCIS now has the capability of providing updates of case status changes via text messaging, in addition to email.  We have not yet tested this capability and for folks who have constant Blackberry/iPhone email access this may not be so useful; however, it shows that USCIS is adopting new technologies for the benefit of all stakeholders.

Better Processing Times Report

Another interesting change is the processing times report.  The new report is much more user-friendly and in addition to displaying the processing times for a particular service center and petition, it also shows USCIS’ national goal and national average for the same type petition.