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Guide to the USCIS National Customer Service Center (NCSC)

Applicants who have ever tried to reach USCIS about your immigration case have likely encountered the USCIS National Customer Service Center (NCSC) — the primary point of contact for applicants, petitioners, and attorneys. Understanding how the NCSC works, what it can [...]

By |2025-11-10T17:31:32-05:00November 10th, 2025|Articles, News, USCIS|

USCIS Ombudsman Office Releases 2011 Report to Congress

The USCIS Ombudsman office  has released their 2011 report to U.S. Congress, as required by law. About the USCIS Ombudsman Office The USCIS Ombudsman office was created by the Homeland Security Act of 2002 and was tasked to assist individuals and employers in resolving problems with USCIS.   The Ombudsman's office addresses individual case inquiries and [...]

By |2011-06-30T14:50:24-04:00June 30th, 2011|Articles, News, USCIS|

AAO Processing Times Report (October 1, 2009)

Our firm handles a fair amount of appeals with the Administrative Appeals Office (AAO) and we often receive inquiries not only about about the procedural aspects of an AAO appeal but also about the current processing times for AAO cases. About the AAO The AAO is an appeals office which handles appeals of certain decisions made by [...]

By |2017-05-20T21:49:15-04:00October 2nd, 2009|News|

AAO Processing Times Report (July 28, 2009)

Our firm handles a fair amount of appeals with the Administrative Appeals Office (AAO) and we often receive inquiries not only about about the procedural aspects of an AAO appeal but also about the current processing times for AAO cases. About the AAO As a short preliminary background matter, the AAO is an appeals office which handles [...]

By |2017-05-20T21:49:25-04:00July 30th, 2009|News|

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