Applicants who have ever tried to reach USCIS about your immigration case have likely encountered the USCIS National Customer Service Center (NCSC) — the primary point of contact for applicants, petitioners, and attorneys. Understanding how the NCSC works, what it can [...]
Many of our clients and readers who have had to call USCIS, including us in our office, know that sometimes it is difficult to speak to a customer service representative, especially during certain peak hours during the day. Partly as a result of customer feedback, USCIS has announced that its National Customer Service Center (NCSC) [...]
About InfoPass In addition to being able to obtain basic case status information or obtain services related to immigration through the USCIS customer service phone line, InfoPass is a free service which allows scheduling an appointment with a USCIS immigration officer by using the Internet. InfoPass is helpful for resolving immigration issues that are best [...]
USCIS has instituted a new (and supposedly more streamlined and reliable) process for directing case status inquiries with USCIS service centers. Case status inquiries should be conducted by following these steps: Step 1: Contact the National Customer Service Center (NCSC) at 1-800-375-5283. The NCSC can assist customers, community-based organizations and liaison groups with case related inquiries. [...]
